Shipping & Returns
Shipping Policy
Last updated: 4 October 2026.
Orders are dispatched within 1 to 2 working days (Monday to Friday, excluding UK bank holidays) with tracking.
Delivery costs and times
- UK: Standard £4.99 (usually 2 to 4 working days); free standard delivery on orders of £44 or more; Express £6.99 (usually 1 to 2 working days).
- EU: £14.99 (usually 5 to 10 working days).
- Rest of world: £23.99 (usually 7 to 14 working days).
Import duties and taxes are the customer's responsibility. Delivery times are estimates.
Lost or damaged parcels: email info@secondwindrecovery.co.uk if not received within 10 working days (UK) or 20 working days (international) of dispatch.
Returns & Refunds
Returns & Refunds
Last updated: October 4, 2026
We want you to be happy with your Second Wind Recovery products. Because our oils and balms are applied to the skin, we follow strict hygiene and safety rules on returns. Please read this policy before you buy.
Opened products
For health protection and hygiene reasons, we cannot accept returns of any product once its seal has been broken or it has been opened or used. This is in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which exclude sealed goods that are not suitable for return once unsealed.
Unopened products
If you change your mind, you can return unopened items with their seal intact within 14 days of delivery. Email us at info@secondwindrecovery.co.uk with your order number and we will send you return instructions. You are responsible for the cost of return postage, and we recommend using a tracked service. Once we receive and inspect the item, we will refund the price of the product and your original standard delivery charge to your original payment method within 14 days.
Faulty, damaged or incorrect items
If your order arrives damaged, leaking, faulty or is not what you ordered, please email us within 30 days of delivery with your order number and a photo of the problem. We will send a replacement or give you a full refund, including any delivery costs. This does not affect your statutory rights under the Consumer Rights Act 2015.
Exchanges
We do not offer direct exchanges. If you would like a different product, return the unopened item for a refund and place a new order.
Contact
Questions about a return? Email info@secondwindrecovery.co.uk and we will be happy to help.